Cancellations & Returns
Your Legal Right to Cancel When You Buy Online
You have a legal right to change your mind about any of the products that you buy from us and can return them to us for a full refund provided you tell us no later than 14 days following delivery. Where the goods have already been sent to you, then you must return them to us at your own expense and should package it appropriately to ensure that it arrives with us intact.
How to Cancel Your Order
To cancel your order email us at firstname.lastname@example.org with your order number or your name, address and date of order. Alternatively you can request a cancellation by completing this form and sending it by post.
Faulty & Misdescribed Goods
Important: Within 30 days of receipt, you have the right to reject any of our products where there is a fault with the product or product does not match the description. Simply email us at email@example.com with your name and address or order number, and we will attempt to rectify the problem or arrange a suitable replacement. Alternatively if you would prefer you may request a full refund.
Alternative Dispute Resolution
In accordance with the EU Regulation on Consumer Online Dispute Resolution (ODR), the European Commission has established an ODR platform that will allow consumers who have a problem with goods or services purchased online to submit a complaint via an online complaint form.
If you have a problem with goods you purchased from us online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body. The link to the ODR platform is: https://ec.europa.eu/consumers/odr/